Terms & Conditions

1. Registration and Payment

1. Registration will be confirmed only after payment of the applicable course fee has been received and the registration details have been verified by the training centre.
2. Participants must provide the following documents with their registration:
   1. A recent passport-size photograph.
   2. A copy of their Computerised National Identity Card (CNIC), where applicable.
3. The course fee covers applicable course-related expenses, including the import or procurement of American Heart Association (AHA) course materials and course cards, where applicable.

2. Attendance and Absence

4. Participants who cannot attend their registered course date must inform the training centre at least one week before the course. Failure to provide timely notice may result in the participant being marked absent and being required to pay the applicable absent fee before joining a subsequent course.
5. Participants must arrive on time. A participant arriving more than 10 minutes after the course start time may be marked absent and refused entry to that session. The applicable absent fee will be charged before the participant can attend a subsequent course, subject to the training centre’s arrangements.
6. Participants must redeem their required eBook and complete the prescribed pre-course work before attending, where applicable. Participants who arrive without redeeming the required eBook or completing mandatory pre-course work may be marked absent and refused entry to the course.

3. Examination, Skills Testing and Remediation

7. Participants who do not pass the required examination or skills tests during the course may be offered remediation on a date scheduled by the training centre, normally within 30 days of the original course date. The remediation fee is waived for the first scheduled remediation attempt, subject to the conditions below.
8. Participants who fail to pass remediation, or who fail to attend their scheduled remediation session, will be required to pay the applicable re-take fee. They must then attend the complete course again on a subsequent available date and meet all applicable course completion requirements.

4. Refunds and Transfers

9. The course fee is non-refundable and non-transferable. Participants should confirm their eligibility, preferred date, venue and availability before paying the course fee.

5. Penalties and Additional Fees

The following fees apply to participants who fall under the corresponding conditions, subject to the applicable course policy. These charges are separate from the original course fee.

6. Remediation and Re-take Conditions

1. Remediation is intended to provide an opportunity to address identified gaps in the required knowledge or practical skills. It does not guarantee successful course completion or card issuance.
2. Participants must attend remediation at the date and time communicated by the training centre. If unable to attend, they should contact the training centre as soon as possible.
3. Participants who do not pass or attend remediation will be subject to the applicable re-take fee listed above and must complete the full course again.
4. Successful completion and any applicable course card issuance remain subject to the relevant course requirements and procedures of the authorized provider.

7. Participant Responsibilities

1. Participants are responsible for providing accurate registration information and the required documents.
2. Participants must follow the course schedule, instructions, assessment requirements and venue rules communicated by the training centre.
3. Participants must use their own registration details and complete required learning activities and assessments themselves.
4. Participants should contact the training centre promptly if they notice an error in their registration information or are unsure about any course requirement.

8. Course Information and Changes

Course dates, venues, schedules and other arrangements may be subject to change. Participants should confirm the latest details with the training centre before making travel arrangements or attending a course.

9. Contact and Clarification

If you need clarification about these terms, your registration, course prerequisites, attendance or additional fees, contact the training centre before payment or as soon as an issue arises.